30-day money-back guarantee.

01 Refund Eligibility

1.1 Who can request a refund

• Any customer who purchased a Professional, Business, or Agency plan
• Refund request made within 30 days of purchase
• Original purchaser or authorized account holder

1.2 What's covered

Plan upgrades are prorated. You'll receive a refund for the upgrade difference.

1.3 Free version

The free version of Migro is available at no cost through WordPress.org. No refunds are applicable as no payment is required.

02 Refund Process

03 Refund Timeline

3.1 Request response

• Initial response: within 24 hours of request
• Refund approval: same day for eligible requests

3.2 Payment processing

• Credit cards: 3–5 business days
• Bank transfers: 5–10 business days

04 Refund Conditions

4.1 No questions asked

We offer hassle-free refunds for any reason within 30 days, including:

• Plugin doesn't meet your needs
• Technical issues we can't resolve together
• Changed requirements or project scope
• Simply not satisfied with the product

4.2 Automatic refund scenarios

We auto-approve refunds for:

• Duplicate purchases (accidental double-billing)
• Technical issues preventing plugin use
• Billing errors or incorrect charges

4.3 Partial refunds

• Plan downgrades: prorated refund of the difference
• Mid-cycle cancellations: prorated refund for unused time
• Billing errors: refund of the incorrect charge only

05 What Happens After Refund

5.1 License deactivation

• Pro features disabled immediately upon refund processing
• Plugin reverts to free-version functionality
• Existing migrated content remains unaffected

5.2 Data retention

• Your WordPress content is never affected
• Migration logs remain in your WordPress database
• Account data deleted after 90 days (unless you re-purchase)

5.3 Re-purchasing

• You can re-purchase at any time
• Previous settings and connections may be restored
• No penalty for previous refund requests

06 Exceptions & Limits

6.1 Time limits

• Refunds must be requested within 30 days of purchase
• Renewal charges: 30 days from renewal date
• Upgrade charges: 30 days from upgrade date

6.2 Abuse prevention

While we offer generous refund terms, we reserve the right to decline refunds in cases of:

• Repeated purchase-and-refund patterns
• Violation of our Terms of Service
• Fraudulent or abusive behavior

07 Alternatives First

We're committed to your success with Migro. Before requesting a refund, consider:

• Contact support: we can often resolve technical issues quickly
• Documentation: comprehensive guides and tutorials at migro.dev/docs
• Plan downgrade: switch to a lower-tier plan instead of a full refund

7.1 Support options

• Email support: support@migro.dev (all plans)
• Priority support: faster response for Business & Agency plans
• Documentation: migro.dev/docs

08 Dispute Resolution

8.1 Payment disputes

If you have a payment dispute:

• Contact us first before disputing with your bank or credit card company
• We can often resolve issues faster than formal dispute processes
• Chargebacks may result in account suspension

8.2 Escalation process

• Email support@migro.dev with your concern
• If unresolved, request escalation to management
• Final escalation to company leadership if needed

09 Contact

9.1 What to include

To process your refund quickly, please include:

• License key or order number
• Email address used for purchase
• Reason for refund (optional but helpful)
• Preferred refund method (if different from original payment)

10 Policy Updates

We may update this Refund Policy from time to time. Changes will be:

• Posted on our website with an updated date
• Emailed to active customers for significant changes
• Applied to purchases made after the update date