Refund Policy

1. Refund Eligibility

1.1 Who Can Request a Refund

• Any customer who purchased a Pro, Developer, or Agency plan
• Refund request made within 30 days of purchase
• Original purchaser or authorized account holder

1.2 What's Covered

• Pro Plan ($79/year): Full refund available
• Developer Plan ($149/year): Full refund available
• Agency Plan ($249/year): Full refund available
• All plan upgrades: Prorated refund of upgrade difference

1.3 Free Version

The free version of Migro is available at no cost through WordPress.org. No refunds are applicable as no payment is required.

2. Refund Process

3. Refund Timeline

3.1 Request Response

• Initial Response: Within 24 hours of request
• Refund Approval: Same day for eligible requests

3.2 Payment Processing

• Credit Cards: 3-5 business days
• PayPal: 1-3 business days
• Bank Transfers: 5-10 business days
• Other Methods: Varies by payment processor

4. Refund Conditions

4.1 Standard Refunds (No Questions Asked)

We offer hassle-free refunds for any reason within 30 days, including:

• Plugin doesn't meet your needs
• Technical issues that can't be resolved
• Changed requirements or project scope
• Simply not satisfied with the product

4.2 Automatic Refund Scenarios

We automatically approve refunds for:

• Duplicate purchases (accidental double-billing)
• Technical issues preventing plugin use
• Billing errors or incorrect charges

4.3 Partial Refunds

• Plan Downgrades: Prorated refund of the difference
• Mid-cycle Cancellations: Prorated refund for unused time
• Billing Errors: Refund of incorrect charges only

5. What Happens After Refund

5.1 License Deactivation

• Pro features disabled immediately upon refund processing
• Plugin reverts to free version functionality
• Existing migrated content remains unaffected

5.2 Data Retention

• Your WordPress content is never affected
• Migration logs remain in your WordPress database
• Account data deleted after 90 days (unless you repurchase)

5.3 Re-purchasing

• You can repurchase at any time
• Previous settings and connections may be restored
• No penalty for previous refund requests

6. Exceptions and Limitations

6.1 Time Limitations

• Refunds must be requested within 30 days of purchase
• Renewal charges: 30 days from renewal date
• Upgrade charges: 30 days from upgrade date

6.2 Abuse Prevention

While we offer generous refund terms, we reserve the right to decline refunds in cases of:

• Repeated purchase and refund patterns
• Violation of our Terms of Service
• Fraudulent or abusive behavior

7. Alternative Solutions

7.1 Before Requesting a Refund

We're committed to your success with Migro. Before requesting a refund, consider:

• Contact Support: We can often resolve technical issues quickly
• Documentation: Check our comprehensive guides and tutorials
• Plan Downgrade: Switch to a lower-tier plan instead of full refund

7.2 Support Options

• Email Support: support@migro.dev (all plans)
• Priority Support: Faster response for Developer/Agency plans
• Documentation: Comprehensive guides at migro.dev/docs

8. Dispute Resolution

8.1 Payment Disputes

If you have a payment dispute:

• Contact us first before disputing with your bank/credit card company
• We can often resolve issues faster than formal dispute processes
• Chargebacks may result in account suspension

8.2 Escalation Process

1. Email support@migro.dev with your concern
2. If unresolved, request escalation to management
3. Final escalation to company leadership if needed

9. Contact Information

9.1 Required Information

To process your refund quickly, please include:

• License key or order number
• Email address used for purchase
• Reason for refund (optional but helpful)
• Preferred refund method (if different from original payment)

10. Policy Updates

We may update this Refund Policy from time to time. Changes will be:

• Posted on our website with updated date
• Emailed to active customers for significant changes
• Applied to purchases made after the update date